Found by year all the outputs of CCQUAL project
Articles Published
1. Marimon, F.; Mas-Machuca, M.; Llach, J.; Making the long and adventurous journey from quality to loyalty. Total Quality Management & Business Excellence, pp. 1–19.
DOI: https://doi.org/10.1080/14783363.2020.1770077
2. Marimon, F.; Llach, J.; Alonso-Almeida, M.; Mas-Machuca, M (2019) "CC-QUAL: A holistic scale to assess customer perceptions of service quality of collaborative consumption services“. International Journal of Information Management, 49, pp. 130–141.
DOI: 10.1016/j.ijinfomgt.2019.03.009
3. Akhmedova, A., Marimon, F., Mas-Machuca, M. (2020). Winning strategies for customer loyalty in the sharing economy: A mixed-methods study. Journal of Business Research, 112, 33-44.
DOI: https://doi.org/10.1016/j.jbusres.2020.02.046
4. Akhmedova, A.; Mas-Machuca, M.; Marimon, Frederic, (2020), "Value co-creation in the sharing economy: The role of quality of service provided by peer", Journal of cleaner production, vol.266, pp. 1-12, ISSN: 0959-6526. DOI: https://doi.org/10.1016/j.
5. Amat, N.; Marimon, Frederic; Mas-Machuca, M., (2020), "Towards a new model to understand quality in collaborative consumption services", Journal of cleaner production, vol.266, pp. 121855, ISSN: 0959-6526. DOI: https://doi.org/10.1016/j.
6. Boar, A., Bastida, R., & Marimon, F. (2020).“A systematic literature review. Relationships between the sharing economy, sustainability and sustainable development goals”, Sustainability, 12(17), 6744, EISSN 2071-1050
DOI: https://doi.org/10.3390/su12176744
7. Mastrogiacomo, L., Barravecchia, F., Franceschini, F., & Marimon, F. (2020). Mining quality determinants of Product-Service Systems from User-Generated Contents. Quality Engineering.
DOI: https://doi.org/10.1080/08982112.2021.1877305
8. Vila-Brunet, N., & Llach, J. (2020). “OSS-Qual: Holistic Scale to Assess Customer Quality Perception When Buying Secondhand Products in Online Platforms”, Sustainability, 12(21), 9256.
DOI: https://doi.org/10.3390/su12219256
9. Moreno Chacón, P., Selvam, R. M., & Marimon, F. (2021). “On the Convergence of Collaborative and Social Economy: A Quality Model for the Combined Effects”, Sustainability, 13(4), 1907, EISSN 2071-1050
DOI: https://doi.org/10.3390/su13041907
10. Marta Mas-Machuca, Anna Akhmedova, and Frederic Marimon (2021). “Quality management: a compulsory requirement to achieve effectiveness”, Total Quality Management & Business Excellence, 32(2), 220–239, ISSN 14783363, 14783371
DOI: https://doi.org/10.1080/14783363.2018.1548275
11. Mas-Machuca, M., Marimon, F., & Jaca, C. (2021). “The unexplored potential of trust to boost customer loyalty for transport platforms”. Research in Transportation Business & Management, 100618. ISSN ISSN: 2210-5395
DOI: https://doi.org/10.1016/j.rtbm.2021.100618
Conferences participations 2021
1. Natalia Amat-Lefort, Frederic Marimon and Marta Mas-Machuca. “What do drivers care about? Exploring how quality is perceived by providers of collaborative transport services”, 7th International Workshop on the Sharing Economy (IWSE). Universitat Oberta de Catalunya, Barcelona, 24th-26th February 2021.
2. Chair of Session: Is knowledge sharing part of the sharing economy? 7th International Workshop on the Sharing Economy (IWSE). Universitat Oberta de Catalunya, Barcelona, 24th-26th February 2021.
3. Luis Fernando Lavilla, Marta Mas-Machuca, Frederic Marimon, Soumaya Cheikhrouhou and Deny Bélisle. “Towards a validated scale of customer experience in Airbnb”, 7th International Workshop on the Sharing Economy (IWSE). Universitat Oberta de Catalunya, Barcelona, 24th-26th February 2021
Conferences participations 2019
1. Keynote speaker: Marta Mas and Frederic Marimon (2018) “What really matters for Collaborative Consumption: the measurement of quality in Sharing Economy”. MIRDEC-10th, International Academic Conference, Global and Contemporary Trends in Social Science, Barcelona, Spain
2. Marimon, F., Llach, J., Mas-Machuca, M., & Alonso-Almeida, M. del M. (2018).“Assessing perceived quality in collaborative consumption services” In Proceedings of Production and Operations Management Society. Granada, Spain. Production and Operations Management Society (POMS), Granada.
3. Marta Mas and Frederic Marimon (2019). “Refreshing the SERVQUAL model for collaborative consumption economy” MIRDEC-15th, International Academic Conference on Economics, Business, Globalization and Social Science Studies, Barcelona, Spain.
4. Natalia Amat, Frederic Marimon, Josep Llach, Marta Mas (2019). “Un nuevo modelo de calidad para los servicios de consumo colaborativo”, I Foro Internacional en Economía Circular, Eco-innovaciones y Turismo, UAM, Spain.
5. Akhmedova, A., Escobar, D., Bikfalvi, A., (2019) “Quality, loyalty and sharing economy: a literature review and research agenda”, I Foro Internacional en Economia Circular, Eco-innovaciones y Turismo, UAM, Spain.
6. Akhmedova, A., Mas, M., (2019) “Towards an integrative model of user loyalty in sharing economy”, I Foro Internacional en Economia Circular, Eco-innovaciones y Turismo, UAM, Spain.
7. Frederic Marimon; Marta Mas-Machuca (2019). “Service quality in collaborative economy: a case study research” 7th EMES International Research Conference on Social Enterprise, Sheffield Hallam University (United Kingdom).
Conferences participation 2020
1. Akhmedova, A. (with Vila, N. and Mas, M.) “Can you trust strangers? Recipes for fostering trust in the sharing economy”. In preparation for submission at AOM 2020, 7-11 August, Vancouver, Canada
2. Akhmedova, A. (with Bikfalvi, A., Manresa A. and Escobar, D.) “Quality in the sharing economy. A bibliographic research”. In preparation for submission at EURAM 2020, 10-12 June, Dublin, Ireland
3. Vila-Brunet, Neus; Amat-Lefort, Natàlia; Marimon, Frederic; Mas-Machuca, Marta; “Modelo de Confianza en mercados de segona mano online”; ICQEM conference, July 15-17, Braga, Portugal
4. Vila-Brunet, Neus; Amat-Lefort, Natàlia; Marimon, Frederic; Mas-Machuca, Marta; “Como promover las ventas en los mercados de segunda mano online?”, Sharing Cultures: 7th International Workshop on the Sharing Economy, UOC, July 1-3, Barcelona, Spain.
5. Moreno Chacon,Pierina; Selvam , Rejina Mary, and Marimon, Frederic (2020) “On the convergence of collaborative and social economy: a quality model for the combined effects”, 4rd International Conference on Quality Engineering and Management – ICQEM20, University of Minho, Portugal, 21 and 22 September 2020
6. Cheikhrouhou, Soumaya; Mas-Machuca, Marta; Belisle, Deny, and Marimón, Frederic (2020) “An investigation of the interplay of experience and quality in the formation of loyalty towards the platform in a collaborative consumption context”, 4rd International Conference on Quality Engineering and Management – ICQEM20, University of Minho, Portugal, 21 and 22 September 2020
7. Neus Vila-Brunet, Josep Llach, Frederic Marimon and Marta Mas-Machuca (2020) “Fulfilment of Expectations of Second-hand Online Purchases”, 4rd International Conference on Quality Engineering and Management – ICQEM20, University of Minho, Portugal, 21 and 22 September 2020
8. Natalia Amat-Lefort, Frederic Marimon and Marta Mas-Machuca (2020) “Identifying the drivers of quality in Collaborative Accommodation services”, 4rd International Conference on Quality Engineering and Management – ICQEM20, University of Minho, Portugal, 21 and 22 September 2020
9. Marta Mas-Machuca, Anna Akhmedova and Frederic Marimon (2020) “Achieving quality in social mission internalization”, 4rd International Conference on Quality Engineering and Management – ICQEM20, University of Minho, Portugal, 21 and 22 September 2020
10. Vila-Brunet, Neus; Social and Solidarity Economy and the Sustainable Development Goals; Aracoop conference, February 14, Barcelona, Spain
11. Anna Akhmedova; Vila-Brunet, Neus; Mas-Machuca, Marta; Can You Trust Strangers? Recipes to Increase Repurchase Intention in the Sharing Economy; 80th Annual Meeting of the Academy of Management, 7-11 August 2020, in Vancouver, BC, Canada.
12. Akhmedova, A., Mas-Machuca, M., Bikfalvi, A., Manresa A. and Escobar, D. Trust and quality in sharing economy: the two faces of the same coin. A bibliographic research. EURAM 2020, 10-12 December, Dublin, Ireland (online).
13. Vila-Brunet, Neus; Amat-Lefort, Natàlia Marimon, Frederic; Mas-Machuca, Marta; “Cuando no comprarías un producto de segunda mano online? Confianza y lealtad en mercados de segona mano online”; ACEDE conference, June 24-26, Cartagena, Spain
Articles under revision
1.Bikfalvi, A.; Escobar, D.; Akhmedova, A.; Manresa, A. (2020) "Service Quality in the Sharing Economy: a Review and Research Agenda" International Journal of Consumer Studies (under revision)
2. Vila-Brunet, N; Llach, J. (2020) OSS-Qual: Holistic scale to assess customer perception of service quality of secondhand products purchase in online platforms, Sustainability (under revision)
3. Akmedova, Anna; Vila-Brune, Neus; Mas-Machuca, Marta; “Building trust in sharing economy: trust antecedents and their configurations”. Under review, submitted at Internet Research on April 2020.
4. Akhmedova, A., Marimon, F., Mas-Machuca, M., Adapting to the new normal: SEP-QUAL-POSTCOVID scale service quality in the sharing economy after the pandemic OUTBREAK, Electronic Commerce Research and Applications (under revision)
Working papers
1.Vila Brunet, Llach, J., Manresa, A. ” Which Antecedents Contribute Most to the Loyal Behaviour of Online Second-hand Market Shoppers?” to be submitted at Journal of Retailing and Consumer Services journal on October 2020.
2. Vila-Brunet, Neus; Llach, J.; “Loyalty antecedents in B2P and P2P Online Second-hand markets”, to be submitted at Journal of Service Research on October 2020.
3. Vila-Brunet, Neus; Miro, Ivan; Economia Social i Solidària a Catalunya
Book Chapter
1.Vila Brunet, N. Manresa, A. (2020). Creació i gestió d’empreses socials: Conceptes fonamentals. Chapter 1 in Mas-Machucha, M. and Bastida, R. (eds.) Emprenedoria Social i Inversions d’impacte. Aracoop press. (under review).