Quality assessment of collaborative consumption services in the accommodation and mobility sectors
Contact info:
Ms. Natalia Amat
pedro.salvador@udg.edu
Phone. (+34) 972 41 83 58
Biography
I am an assistant professor and PhD candidate at UIC Barcelona, with previous experience in Strategy & Operations consulting (KPMG, Ernst & Young). Regarding my academic background, I studied Business Management at Universitat Pompeu Fabra, participating in an exchange program at Boston College, and I hold a Master's degree from Barcelona School of Management.
Research Overview
I am studying the assessment of quality and consumer experience in collaborative consumption (CC) services, in particular for the accommodation and mobility sectors, which are the most popular in this type of services. First, I worked on the development of a conceptual model to get a better understanding of service quality in CC services. Afterwards, I worked on defining and validating two scales to assess perceived quality in collaborative accommodation and transport services, respectively. The next step in the research is to analyse user-generated content (extracted from comments, ratings and reviews published by users of online platforms of CC services such as Airbnb) to identify the key drivers of quality in this type of services.
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