At the 112 Catalonia Emergency Call Service and Management Centre we have implemented two applications for smartphones with a view to facilitating access to the 112 Catalonia emergency telephone line. With this system, we guarantee the universal access of all individuals, whatever their situation, to fundamental services such as emergencies.
The first application, presented in 2013, allows the deaf to communicate using the 112 emergency line through pictograms, videos in sign language in Catalan and Spanish, and a geolocation service.
The application operates through three pictograms that correspond to the three most common reasons for calls to 112: medical emergencies, police emergencies and those related to firefighters and extinguishing fires. When the user has selected the appropriate option, they can choose various situations, for example abuse, assaults, suicides, accidents, fires or illnesses, etc. With this application we improve the independence of the deaf, who can now collaborate with their fellow citizens.